A group of adults stand around a Carter educator who gestures toward artwork in a gallery.

Visitor Experience Symposium

Event Details

Event Date

  • Monday, June 3, 9:15 a.m.–4:30 p.m.

Event Registration

Event Description

Join fellow museum professionals to discuss and learn about various facets of visitor experience, engagement, and evaluation. Connect with other museum professionals in Dallas-Fort Worth and across the state to learn from colleagues in guest services and other public-facing roles.

Hear from keynote speaker Stefanie Mabadi, founder of Dig In UX, one of the earliest practitioners to introduce human-centered methodologies into museum and cultural spaces. A deep background and 15-plus years' experience in human-centered research and design-thinking methodologies from working in the digital design sector—where UX and design thinking were born—has been the bedrock of her work practice, mentorship, trainings, and deliveries since 2013.

Please note that this event is available only for museum professionals and is not open to the public.


9:15 a.m.

Check-in opens. Meet and greet with coffee and pastries.

10–10:50 a.m.

Opening remarks with Amanda Blake, Director of Education, Library, and Visitor Experience at the Carter. Keynote Address and Q&A with Stefanie Mabadi of Dig In UX.

11–11:50 a.m.

Engaging Staff and Volunteers in Visitor Experience Panel; panelists:

  • Ryan Kough, Director of Volunteer Services at the Fort Worth Botanic Garden
  • Isabel Lee-Rossen, Visitor Experience Manager at the Nasher Sculpture Center
  • Shae Nawoj, Assistant Historic Site Supervisor at Log Cabin Village
  • Moderator: Jill Engelhardt, Manager of Visitor Experience at the Carter

Noon–1:30 p.m.

Lunch (provided with registration prior to May 24)

Museum galleries, Shop, and grounds will be open.

1:30–2:20 p.m.

Engaging Visitors Panel; panelists:

  • Connor Gray, Public Relations Manager at Meow Wolf
  • Dustin Miller, Vice President of Programs and Learning at the Dallas Arboretum and Botanical Garden
  • Emily Wiskera, Interpretation Specialist at the Dallas Museum of Art
  • Moderator: Andi Severin, Manager of Interpretation and Docents at the Carter

2:30–3:20 p.m.

50 Visitor Ideas in 50 Minutes Presentation; moderator: Madeleine Fitzgerald, Manager of Adult Programming at the Carter

Contribute to our 50 Ideas in 50 Minutes Session

Please tell us about an exciting initiative, practice, or new idea that your institution is implementing in Visitor Experience so we may share it during the session to inspire colleagues. Share your ideas when you register!

3:30–4:30 p.m.

Happy Hour

Enjoy complimentary drinks and lite bites as you connect with new colleagues from a range of institutions.

Additional Questions? Please contact the Visitor Experience team at the Carter.

$25 registration fee, which includes boxed lunch if purchased before May 24. If purchased after May 24, lunch will not be provided. You will be prompted to select your choice for lunch during the checkout process. If the registration fee is prohibitive, please contact us.

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