Provide assistance with museum events. The work schedule varies and may average five to twenty hours per week, with hours from 7 a.m. to 11 p.m.
· Assist with preparation and provide support during events including exhibition receptions, cultivation dinners, public programs, and corporate events as directed by the Museum Events Manager or Events Assistant. Must carry and maintain radio contact when on duty.
· Arrange tables, chairs, place settings, floral arrangements and event equipment.
· Assist with cleanup and breakdown after the event, mindful of the special nature of the art museum environment
· Maintain inventories of event supplies, table service, silver, linens and paper items.
· Assist with oversight of caterers and vendors on-site.
· Inform the Museum Events Assistant or Manager of any safety hazards or repairs necessary for event equipment.
· Assist with event-related cleaning requests.
· Submit hours worked on timesheet for approval and payroll in a timely manner.
· Assist with emergency and evacuation procedures if requested.
· Other duties as assigned.
· Maintain confidentiality.
Skills and Requirements
· Food Handler Certification required (class provided); Texas Alcoholic Beverage Commission (TABC) certificate preferred.
· Must follow proper food-handling etiquette and direction regarding preparation, handling, storage and disposal of food.
· Must be able to stoop, lift, and carry objects not exceeding 25 pounds. Job requires long periods of walking and standing.
· Must be able to read and understand museum safety instructions and signage; must follow all museum regulations and instructions.
· Good personal grooming and professional etiquette required at all times.
· Must be responsible, reliable and available to work the schedule necessary to support museum events scheduled early mornings, during the day, in the evenings and on weekends.
· Excellent time management skills needed to perform duties according to deadlines and report to work timely when scheduled.
· Must take direction well, follow instructions, and work without supervision.
· High school diploma; college or trade school certification required.
· Prior VIP event experience preferred.
Other Job Requirements
· Satisfactory completion of post-offer drug screen, physical, and Food Handlers Certification required. The required uniform and radio will be provided. The Carter Museum campus is smoke-free.
To apply send cover letter, resume, and employment references to Human Resources, 3501 Camp Bowie Blvd., Fort Worth, TX 76107 fax (817) 665-4315, email email@example.com. EEOC.
Under the supervision of the Visitor Experience Manager, the Visitor Services Representative ensures that all museum visitors feel welcome, assists them with their needs, and provides information on museum experience and programs and the Cultural District, Fort Worth, and North Texas area. The Visitor Services Representative is often the visitors’ first contact, so his or her role is crucial to providing visitors with a positive, memorable experience at the Amon Carter Museum of American Art. This is an essential staff position.
• Welcome and assist visitors with a high level of customer service, providing a welcoming and friendly environment for the visitors to enjoy their museum experience.
• Provide assistance on questions related to the museum, Cultural District, Fort Worth, or North Texas area; know the answers to frequently asked questions and be able to find the answer to other queries when asked; know information about various museum events, functions, and programs, including dates, times, audience, location, and museum contact.
• Exhibit excellent visitor service in handling all questions and comments; maintain a log of issues and/or needs related to the museum and communicate them to the Visitor Experience Manager or other appropriate staff member as soon as possible.
• Serve as the museum’s ambassador for its programs and resources, such as exhibitions and programs that may be of interest to visitors, membership opportunities, docent-guided tours and art carts, and Museum Store sales and specials.
• Understand the building’s layout and accessibility, and help guide visitors to the easiest routes based on their needs; help with visitor Experience, such as checking umbrellas, coats, and bags and providing wheelchairs; assist Security with weather-related evacuation procedures when necessary.
• Help explain, interpret, and enforce museum policies and offer security for the facility in terms of what is brought into and what is removed from the building; contact Security when necessary.
• Assist the Visitor Experience Manager with visitor study projects, such as focus groups, survey collection, observations, time and tracking, and other forms of data collection.
• Answer the museum switchboard in a friendly, courteous manner; announce or screen calls and transfer callers to the proper staff member or department; be knowledgeable of the museum’s phone and message system.
• Maintain the assistive listening devices, ensuring they are charged and available, know how to operate them, and promote them to visitors for programs and tours; report problems with devices as soon as possible to the Visitor Experience Manager.
• Provide visitors with information about local experience, such as transportation, hotels, museums, and restaurants; perform Internet research when needed to assist visitors; print directions and maps.
• Assist various museum departments with projects and daily tasks, ensuring all projects and tasks are completed correctly and in a timely manner.
• Work with the education department and events department to provide a positive experience for patrons during public programs and events.
• Maintain the appearance of the Information Desk and VSR office, and restock brochures at the desk and in the galleries.
• Attend scheduled trainings on new exhibitions, programs, and visitor Experience to increase knowledge about the Amon Carter’s collection, exhibitions, history, and policies.
• Maintain confidentiality regarding all sensitive museum information; other duties as assigned.
Skills and Requirements
• Ability to interact and approach visitors without hesitation.
• Ability to communicate professionally, courteously, and effectively with a wide range of visitors, volunteers, and staff.
• Ability to provide excellent customer service whether in person, through written correspondence, or over the telephone.
• Ability to inform visitors about museum polices in an educational, friendly, and non-antagonistic manner.
• Must present a neat, professional appearance.
• Ability to read and follow instructions exactly and work congenially with staff, patrons, and supervisors.
• Friendly, courteous, engaging presence with all museum visitors, including children, families, and adults of all ages and abilities.
• Ability to be prompt and dependable, behave in a mature, professional manner, and be able to use good judgment and initiative.
• Attention to detail and the ability to work both independently and in a team.
• Ability to work flexible hours as needed, which includes weekends, evenings, and some holidays; complete all training as required.
• Familiarity with Fort Worth, the museum, and the Cultural District preferred.
To apply send cover letter, resume, and employment references to HR Manager, 3501 Camp Bowie Blvd., Fort Worth, TX 76107 fax (817) 665-4315, email firstname.lastname@example.org. EEOC.