Employment Opportunities at the Carter

Gallery Attendant, part-time

Under the supervision of the Security Supervisors, insure the safety of the collection, building, and visitors; assist visitors and ensure they feel welcome in the museum; assist in emergency situations as assigned. Work closely with Visitor Services Representatives to provide visitors with a positive and memorable experience at the museum.

Responsibilities
1. Observe museum visitors in all situations making sure that they do not touch or endanger works of art, paying particularly close attention during special events with large numbers of visitors present.
2. Insure visitor compliance with security procedures in a manner that promotes a positive visitor experience.
3. Provide visitors with brief information as needed, which may include information on directions, exhibitions, special events, and the cultural district; refer more in-depth questions to the Visitor Services Representative; furnish/reinforce museum rules regarding photography in the galleries.
4. Regularly observe surroundings to detect damage to the museum structure or works of art. Report evidence of damage to Security Supervisor or Control Room Operator immediately.
5. Be advised during roll call of special visitors or programs scheduled during your shift; advise your relief of this information.
6. Assist with evacuation from galleries, rescue from elevators, and use of fire extinguishers as required.
7. Provide security for other locations in the building or grounds; accompany outside vendors and contractors to behind-the-scenes locations and supervise them as they work. Assignments may occur on Mondays or outside regular museum hours.
8. Maintain confidentiality; other duties as requested.

Supervision Received
Supervision is received from the Security Supervisors; receive directions during each shift from the Control Room Operator on duty.

Qualifications
• High school diploma or equivalent; college courses preferred.
• Proper conversational use of English language required (bilingual skills helpful); must be able to transmit clear messages via radio. Must be able to read and understand written security and safety material.
• Must be able to stand for long periods of time.
• Must be courteous and poised when dealing with visitors and staff.
• Must be responsible, reliable, and flexible; able to take initiative, exercise good judgment, and follow instructions.
• Must be able to understand and follow chain of command.
• Must be available to work hours needed to support the security department.
• Must pass post-offer drug screen and background screen.
• Must be able carry and operate a fifteen-pound fire extinguisher.
• Must be able to assist persons requiring a wheelchair.
• Must be able to hear normal conversation; prosthetic acceptable.
• Must be able to hold a heavy door open for minutes at a time and to climb stairs.
• Must present a neat, clean, and present a professional appearance.
Note: The required uniform and accessories are provided.

To apply send cover letter, resume, and employment references to HR Manager, 3501 Camp Bowie Blvd., Fort Worth, TX 76107 fax (817) 665-4315, email human.resources@cartermuseum.org. EEOC.

Housekeeper, part-time

The Amon Carter Museum of American Art seeks a qualified individual to clean and maintain the museum buildings, grounds, and vehicles to ensure a healthy and pleasant experience for visitors and to provide a safe, clean work environment for staff and the museum’s collections. Housekeeper reports to the Housekeeping Supervisor.

Responsibilities

  1. Working under the direction of the Housekeeping Supervisor, clean assigned areas of the museum facility, grounds, central plant, and offsite warehouse facility. Cleaning duties include: sweeping, mopping, waxing, vacuuming, dusting, trash removal, break room cleanup, and washing windows. Complete assigned tasks in a timely manner.
  2. Operate vacuum cleaner, buffer, floor polisher, floor scrubber, and pressure washer safely, using prescribed methods and cleaning chemicals.
  3. Maintain the museum facility to ensure all areas are clean and free from slip, trip, and fall hazards; report maintenance needs to the Housekeeping Supervisor.
  4. Check email and work-order system for special cleaning assignments during each shift.
  5. Cleaning areas immediately that are soiled due to accidents, and assist with flooding hazards, oil or chemical spills, etc.
  6. Assist with evacuation and emergency procedures as needed.
  7. Operate dishwasher, load/unload; stock kitchen supplies.
  8. Weekend duties are required. In addition to routine cleaning, also perform weekend inventory audit and submit to the Housekeeping Supervisor.
  9. Maintain confidentiality of museum non-public information.
  10. Perform other duties as requested and as time permits.

Qualifications

• High school diploma or equivalent required trade school training a plus.
• Experience in building maintenance or janitorial work required.
• Ability to work congenially with museum staff, visitors, volunteers, and vendors.
• Ability to move items up to 25 lbs.; mobility over large areas. Ability to climb and work from a step ladder.
• Operate power equipment including power washer, buffing machine, carpet cleaning machine, etc. according to established procedures and in a manner that ensures the safety of persons and objects.
• Must be responsible and flexible; able to use good judgment.
• Must be able to write, understand, and to follow written and spoken English.
• Must be able to work weekends, evenings, and holidays as necessary. Must be available for overtime work when necessary.
• Ability to understand safety procedures; must exactly follow safety regulations, which include lock-out/tag-out procedure, hazard communication program, and bio-hazard procedures.
• Be proficient with computers, able to read and print email (MS Outlook) and work order system, complete and update inventory lists.

Must be available for work any day as scheduled between the hours of 7:00 a.m. and 5:00 p.m. May be requested to assist with museum evening events as needed. Satisfactory completion of drug and background screens required. The uniform is provided. To apply, email cover letter, resume and references to human.resources@cartermuseum.org or send to HR Manager, Amon Carter Museum of American Art, 3501 Camp Bowie Blvd., Fort Worth, TX 76107 - fax (817) 665-4315. EEOC. (No walk-ins). The Carter Museum campus is smoke-free.

Visitor Services Representative

Under the supervision of the Visitor Services Manager, the Visitor Services Representative ensures that all museum visitors feel welcome, assists them with their needs, and provides information on museum services and programs and the Cultural District, Fort Worth, and North Texas area. The Visitor Services Representative is often visitors’ first contact when they enter the museum, so his or her role is crucial to providing visitors with a positive, memorable experience at the Amon Carter Museum of American Art.

Responsibilities

  1. Welcome patrons to the museum, demonstrating a friendly, courteous attitude toward all visitors; offer exhibition and collection information, as well as a museum map.

  2. Provide assistance on questions related to the museum, Cultural District, Fort Worth, or North Texas area; know the answers to frequently asked questions and be able to find the answer to other queries when asked; know information about various museum events, functions, and programs, including dates, times, audience, location, and museum contact.

  3. Exhibit excellent customer service in handling all questions and comments; maintain a log of issues and/or needs related to the museum and communicate them to the Visitor Services Manager or other appropriate staff member as soon as possible.

  4. Serve as the museum’s ambassador for its programs and resources, such as exhibitions and programs that may be of interest to visitors, membership opportunities, docent-guided tours and art carts, and Museum Store sales and specials.

  5. Understand the building’s layout and accessibility, and help guide visitors to the easiest routes based on their needs; help with visitor services, such as checking umbrellas, coats, and bags and providing wheelchairs; assist Security with weather-related evacuation procedures when necessary.

  6. Provide visitors with information about local services, such as transportation, hotels, museums, and restaurants; perform Internet research when needed to assist visitors; print directions and maps.

  7. Maintain the assistive listening devices, ensuring they are charged and available, know how to operate them, and promote them to visitors for programs and tours; report problems with devices as soon as possible to the Visitor Services Manager.

  8. Help explain, interpret, and enforce museum policies and offer security for the facility in terms of what is brought into and what is removed from the building; contact Security when necessary.

  9. Maintain the appearance of the Information Desk and restock brochures at the desk and in the galleries.

  10. Attend scheduled trainings on new exhibitions and programs to increase knowledge about the Amon Carter’s collection, exhibitions, and history.

  11. Maintain confidentiality regarding all sensitive museum information; other duties as assigned.

Qualifications

• High school diploma; college and/or art background preferred.
• Friendly, courteous, engaging presence with all museum visitors, including children, families, and adults of all ages.
• Ability to provide excellent customer service whether in person, through written correspondence, or over the telephone.
• Outgoing personality willing to approach visitors without hesitation.
• Excellent communication, interpersonal, and listening skills for working with the public and museum staff.
• Ability to be prompt and dependable, behave in a mature, professional manner, and be able to use good judgment and initiative.
• Ability to inform visitors about museum polices in an educational, friendly, and non-antagonistic manner.
• Must present a neat, professional appearance.
• Ability to read and follow instructions exactly and work congenially with staff, patrons, and supervisors.
• Able to use basic Internet and MS Office functions.
• Attention to detail and the ability to work both independently and in a team.
• Ability to work flexible hours as needed, which includes weekends, evenings, and some holidays; complete all training as required.
• Familiarity with Fort Worth, the museum, and the Cultural District preferred.

To apply send cover letter, resume, and employment references to HR Manager, 3501 Camp Bowie Blvd., Fort Worth, TX 76107 fax (817) 665-4315, email human.resources@cartermuseum.org. EEOC.