Welcome Back!

Welcome back to the Carter!

In close collaboration with peer institutions and following recommendations of health and safety officials nationwide, the Carter is open with limited capacity and new safety measures.

 

 

Before You Arrive

Face Mask Required

All visitors, members, and staff must wear a face mask while in the museum. Based on guidelines from the CDC, face masks have been shown to effectively prevent the spread of COVID-19, so for our safety and that of our audiences, visitors who are not willing to wear masks will not be admitted.

Visit Later if You Have Symptoms

We ask that anyone who is experiencing symptoms of COVID-19 (including fever, cough, chills, sore throat, fatigue, shortness of breath or loss of taste), please refrain from visiting until you are symptom-free.

Social Distancing Required

Please help prevent the spread of COVID-19 by practicing social distancing and remaining 6 feet away from anyone not in your household.

Bag Check Closed

Please leave large bags behind. Visitors may carry bags smaller than 11 x 15 inches, and both soft front-facing carriers and strollers are allowed throughout the museum. Backpacks are not permitted in the museum galleries.

No Food/Beverages

The Carter’s dining options and water fountains are currently closed in order to ensure a low-touch visitor experience. In the meantime, we ask that visitors do not bring food or beverages inside the museum.

Hand Sanitizing Stations Available

The Carter has implemented a series of new sanitation and cleaning procedures, and hand sanitizing stations are available throughout the museum.

Inside the Carter, We Will:

  • Require all visitors, members, and staff to wear face masks inside the museum. We are working hard to create a safe experience for the Carter community and ask all visitors to do their part in stopping the spread of COVID-19.
  • Limit capacity to 50% in accordance with state and city guidelines.
  • Practice social distancing. Wearing a face mask is NOT a substitution for social distancing.
  • Offer a low-touch experience by removing interactive gallery elements and making maps and guides available online, accessible to visitors’ personal devices.
  • Suspend interactive services, including Bag Check, Food Cart, and water fountains. No backpacks or bags larger than 11 x 15 inches are permitted.
  • Close certain interactive spaces until further notice, including the Museum Shop, Library, and Family Pop-up Space.
  • Train our employees on proper disinfection of high-touch surfaces, respiratory etiquette, hand hygiene, and proper PPE use.
  • Increase cleaning and sanitization of high-touch areas and provide hand sanitizer stations throughout the building.
  • Reinforce new policies through directional signage and on-site staff.
  • Cancel on- and off-site events until further notice. Please visit our calendar for upcoming virtual events.
  • Click here for our health and safety policy. 

By visiting the Carter you voluntarily assume all risks associated with exposure to COVID-19 or other communicable illnesses

FAQs

  • The Carter plans to reopen on June 19, 2020, with new protocols and procedures in place to protect the health and safety of our staff and community. The Carter will open first to museum members on June 16, then to the general public starting June 19. During this time the Carter’s Library, Study Room, Museum Shop, and Food Cart will remain closed, to reopen at a later date. The Carter will maintain our traditional museum hours of operation: Tuesday, Wednesday, Friday, and Saturday: 10 a.m. to 5 p.m.; Thursday: 10 a.m. to 8 p.m.; Sunday: Noon to 5 p.m. Closed Mondays and on select holidays, including July 4.

  • In addition to taking the CDC guidelines and recommendations of health officials into consideration, the museum consulted with local and national peer institutions to determine what measures and procedures would best protect visitors and staff. The Carter has implemented a range of safety and sanitation protocols, including frequently cleaning high-touch surfaces and offering a low-contact visitor experience facilitated by monitoring of visitor capacity and signage to encourage social distancing. We look forward to welcoming our community back safely and responsibly.

  • The museum is taking a series of steps to ensure the health and safety of its staff and visitors such as requiring face masks for all staff and visitors, frequent cleaning of high-touch surfaces, and offering a low-contact visitor experience facilitated by monitoring of visitor flow and social distancing signage.

  • While admission remains free and does not require a ticket, the Carter will be monitoring visitor flow to ensure it does not exceed 50% capacity at this time. Should the museum meet this capacity, visitors will be asked to wait in a socially distanced line outside the museum’s main entrance and will be granted admission as quickly as possible while observing proper social distancing protocols.

  • As an institution that is free and open to the public, the Carter has always championed accessibility and has never mandated the purchase or advance reservation of tickets for entry. The Carter’s Visitor Experience Associates will track incoming and outgoing visitor numbers to ensure that the museum does not exceed 50% capacity.

  • The Carter is installing signage that encourages social distancing. This, along with the strategic placement of Gallery Associates, has created a low-touch and socially distant environment for staff and visitors.

  • While we ask all of our visitors to help protect our community by bringing their own masks in observance of this policy, the Carter will provide disposable masks for any visitor who does not arrive with the proper personal protective equipment for entrance. Based on guidelines from the CDC, face masks have been shown to effectively prevent the spread of COVID-19, so for our safety and that of our audiences, visitors who are not willing to wear masks will not be admitted.

  • Yes, as a result of the museum’s temporary closure, we have adjusted the exhibition schedule. We have extended The Perilous Texas Adventures of Mark Dion; Looking In: Photography from the Outside; and Eliot Porter’s Birds through July 5, 2020. Culture Shock: American Artists from Europe, 1913–1953 is extended through September 6, and Puente Nuevo by Justin Favela through November 22, 2020. Acting Out: Cabinet Cards and the Making of Modern Photography and Texas Made Modern: The Art of Everett Spruce will now open August 15 and remain on view through November 1, 2020.

  • All in-person public programs and events are postponed until further notice. In the meantime, we welcome everyone to experience the Carter’s digital programming, which can be found on the Events page, Facebook page, YouTube channel, and the Google Arts & Culture platform.

  • While it is too early to announce a date for the return of in-person programming, the Carter continues to look closely at best practices and recommendations from the CDC with regard to close gatherings and will resume such programs as soon as it can be done safely.

  • The Carter’s members will have access to the museum on June 16 for three days, in advance of the general public.

  • The Carter’s dining options and water fountains are currently closed in order to ensure a low-touch visitor experience. The museum is working in consultation with peer institutions and public health officials to implement a protocol for the safe reintroduction of food services. In the meantime, we ask that visitors do not bring food or beverages inside the museum.

  • In order to ensure a low-touch visitor experience, the Museum Shop will not be open at this time. While the museum works in consultation with peer institutions and public health officials to implement a protocol for the safe reopening of the physical shopping space, shop items will be available for purchase online and through curbside pickup.

  • In order to ensure a low-touch visitor experience, Bag Check will not be available at this time. Visitors may carry bags smaller than 11 x 15 inches, and both soft front-facing carriers and strollers are allowed throughout the museum. Backpacks are not permitted in the museum galleries. Diaper bags designed as backpacks must be carried on the visitor’s side or on one shoulder, following standard museum protocol.

  • The health and safety of our visitors is a top priority. In addition to the implementation of new safety and sanitation protocols, the Carter has considered recommendations from the CDC and AAM regarding best practices toward establishing as safe an environment as practically possible.

  • The Carter has implemented a series of new sanitation and cleaning procedures, which will be enacted consistently throughout all hours of operation. New cleaning procedures include increased frequency of cleaning and sanitizing high-touch areas and implementing new products with enhanced disinfectant mechanisms.

  • The Carter’s in-person field-trip offerings for community centers are currently postponed until at least early 2021 (both in the galleries and on-site at the centers). We will have virtual field-trip opportunities available for school groups and community centers this summer and during the school year. While the museum works in consultation with peer institutions and public health officials to determine when and how it can safely accommodate group field trips and off-site programming, we welcome everyone to experience the Carter’s digital programming, which can be found on the Events page, Facebook page, YouTube channel, and the Google Arts & Culture platform.