Welcome back to the Carter!
In close collaboration with peer institutions and following recommendations of health and safety officials nationwide, the Carter is open with limited capacity and new safety measures.
Before You Arrive
Inside the Carter, we will:
- Require all visitors, members, and staff to wear face masks covering their nose and mouth inside the museum. We are working hard to create a safe experience for the Carter community and ask all visitors to do their part in stopping the spread of COVID-19.
- Limit capacity to 50%.
- Practice social distancing. Wearing a face mask is NOT a substitution for social distancing.
- Offer a low-touch experience by removing interactive gallery elements and making maps and guides available online, accessible to visitors’ personal devices.
- Suspend interactive services, including Food Cart and water fountains.
- Close certain interactive spaces until further notice, including the Family Pop-up Space.
- Train our employees on proper disinfection of high-touch surfaces, respiratory etiquette, hand hygiene, and proper PPE use.
- Increase cleaning and sanitization of high-touch areas and provide hand sanitizer stations throughout the building.
- Reinforce new policies through directional signage and on-site staff.
- Cancel on- and off-site events until further notice. Please visit our calendar for upcoming virtual events.
By visiting the Carter you voluntarily assume all risks associated with exposure to COVID-19 or other communicable illnesses.
Yes, the Carter is open with new protocols and procedures in place to protect the health and safety of our staff and community. At this time the Carter’s Food Cart remains closed, to reopen at a later date. The Carter will maintain our traditional museum hours of operation: Tuesday, Wednesday, Friday, and Saturday: 10 a.m. to 5 p.m.; Thursday: 10 a.m. to 8 p.m.; Sunday: Noon to 5 p.m. Closed Mondays and on select holidays, including July 4.
Based on guidelines from the CDC, face masks have been shown to effectively prevent the spread of COVID-19, so for our safety and that of our audiences, staff and visitors over the age of 2 will be required to wear masks and practice social distancing regardless of the individual’s vaccination status. Visitors who are unwilling or unable to wear masks will not be admitted.
If a visitor has health concerns, reasonable modifications include wearing a loose face covering, such as a gaiter, so long as it is made of two layers, fits snugly around the face and chin, and is worn over the nose and mouth throughout the duration of their visit; or visitors can explore our galleries and exhibitions online via virtual experiences. If a visitor is unable to attend in-person due to this policy, we encourage them to plan a visit when the Carter’s mask policy has been removed.
Masks can either be manufactured or homemade and should be a solid piece of material secured to the head with ties or loops. Masks must cover the nose and mouth of the wearer and should fit snugly against the face.
The following do not fulfill the requirements of this policy:
- Masks worn in a way that does not cover both the mouth and nose
- Face shields or goggles (face shields or goggles may be worn to supplement a mask that meets above required attributes)
- Scarves, bandanas, or ski masks
- Shirt or sweater collars (e.g., turtleneck collars) pulled up over the mouth and nose.
- Masks made from loosely woven fabric or that are knitted (i.e., fabrics that let light pass through such as mesh, fringe, or lace)
- Masks made from materials that are hard to breathe through (such as vinyl, plastic or leather)
- Masks containing slits, exhalation valves, or punctures
- Masks that do not fit properly (large gaps, too loose or too tight)
Because of the potential for asymptomatic and pre-symptomatic transmission, all visitors over the age of 2 and staff are required to wear a mask over their nose and mouth while in the museum building. Reasonable modifications include wearing a loose face covering, such as a gaiter, so long as it is made of two layers, fits snugly around the face and chin, and is worn over the nose and mouth throughout the duration of your visit, or visitors can explore our galleries and exhibitions online via virtual experiences. If you are unable to attend in-person due to this policy, please return for your visit when masks are no longer required.
While we ask all of our visitors to help protect our community by bringing their own masks in observance of this policy, the Carter will provide disposable masks for any visitor who does not arrive with the proper personal protective equipment for entrance. Based on guidelines from the CDC, face masks have been shown to effectively prevent the spread of COVID-19, so for our safety and that of our audiences, visitors who are not willing to wear masks will not be admitted. The requirement of a face mask does not apply if the individual is under the age of 2.
The Carter reopened on June 19, 2020, with new protocols and procedures in place to protect the health and safety of our staff and community. In addition to taking the CDC guidelines and recommendations of health officials into consideration, the museum consulted with local and national peer institutions to determine what measures and procedures would best protect visitors and staff. The Carter has implemented a range of safety and sanitation protocols, including frequently cleaning high-touch surfaces and offering a low-contact visitor experience facilitated by monitoring of visitor capacity and signage to encourage social distancing. We look forward to welcoming our community back safely and responsibly.
The museum is taking a series of steps to ensure the health and safety of its staff and visitors such as requiring face masks for all staff and visitors, frequent cleaning of high-touch surfaces, and offering a low-contact visitor experience facilitated by monitoring of visitor flow and social distancing signage.
While admission remains free and does not require a ticket, the Carter will be monitoring visitor flow to ensure it does not exceed 50% capacity at this time. Should the museum meet this capacity, visitors will be asked to wait in a socially distanced line outside the museum’s main entrance and will be granted admission as quickly as possible while observing proper social distancing protocols.
As an institution that is free and open to the public, the Carter has always championed accessibility and has never mandated the purchase or advance reservation of tickets for entry. The Carter’s Visitor Experience Associates will track incoming and outgoing visitor numbers to ensure that the museum does not exceed 50% capacity.
The Carter is installing signage that encourages social distancing. This, along with the strategic placement of Gallery Associates, has created a low-touch and socially distant environment for staff and visitors.
While it is too early to announce a date for the return of in-person programming, the Carter continues to look closely at best practices and recommendations from the CDC with regard to close gatherings and will resume such programs as soon as it can be done safely.
The Carter’s members will have exclusive members-only preview days for exhibition days. See upcoming exhibitions for more information.
The Carter’s dining options and water fountains are currently closed in order to ensure a low-touch visitor experience. The museum is working in consultation with peer institutions and public health officials to implement a protocol for the safe reintroduction of food services. In the meantime, we ask that visitors do not bring food or beverages inside the museum.
The Museum Shop is currently open with additional safety protocols in place. Shop items are also available for purchase online and through curbside pickup.
Bag and Coat Check are available free of charge, and all lockers, keys, and coat hangers will be subject to increased cleaning and sanitation measures. Visitors may carry bags smaller than 11 x 15 inches, and both soft front-facing carriers and strollers are allowed throughout the museum. Backpacks are not permitted in the museum galleries. Diaper bags designed as backpacks must be carried on the visitor’s side or on one shoulder, following standard museum protocol.
The health and safety of our visitors is a top priority. In addition to the implementation of new safety and sanitation protocols, the Carter has considered recommendations from the CDC and AAM regarding best practices toward establishing as safe an environment as practically possible.
The Carter has implemented a series of new sanitation and cleaning procedures, which will be enacted consistently throughout all hours of operation. New cleaning procedures include increased frequency of cleaning and sanitizing high-touch areas and implementing new products with enhanced disinfectant mechanisms.
The Carter’s in-person field-trip offerings for community centers are currently postponed until at least early 2021 (both in the galleries and on-site at the centers). We will have virtual field-trip opportunities available for school groups and community centers this summer and during the school year. While the museum works in consultation with peer institutions and public health officials to determine when and how it can safely accommodate group field trips and off-site programming, we welcome everyone to experience the Carter’s digital programming, which can be found on the Events page, Facebook page, YouTube channel, and the Google Arts & Culture platform.