Visit Us Safely
Welcome to the Carter!
In close collaboration with peer institutions and following recommendations of health and safety officials nationwide, the Carter is open with safety measures in place.
Before You Arrive
Inside the Carter, we will:
- Continue to recommend that visitors wear masks.
- Practice social distancing from those not in your party. Wearing a face mask is NOT a substitution for social distancing.
- Offer a low-touch experience by removing a selection of interactive gallery elements and offering maps and guides onsite as well as online, accessible to visitors’ personal devices.
- Suspend interactive services, including Food Cart and water fountains.
- Close certain interactive spaces until further notice, including the Family Pop-up Space.
- Train our employees on proper disinfection of high-touch surfaces, respiratory etiquette, hand hygiene, and proper PPE use.
- Increase cleaning and sanitization of high-touch areas and provide hand sanitizer stations throughout the building.
- Reinforce new policies through directional signage and on-site staff.
By visiting the Carter you voluntarily assume all risks associated with exposure to COVID-19 or other communicable illnesses.
Yes, the Carter is open with new protocols and procedures in place to protect the health and safety of our staff and community. The Carter will maintain our traditional museum hours of operation: Tuesday, Wednesday, Friday, and Saturday: 10 a.m. to 5 p.m.; Thursday: 10 a.m. to 8 p.m.; Sunday: Noon to 5 p.m. Closed Mondays and on select holidays. At this time the Carter’s Food Cart remains closed, to reopen at a later date.
Face masks are strongly recommended. All visitors over the age of 2 are encouraged to wear a face mask while in the Museum. Carter staff are required to wear a mask while at the Museum.
At the Carter, we are encouraging all visitors, regardless of their vaccination status, to wear a mask. If your child is under 12 or has not received the vaccination, we recommend they wear a mask during their visit.
Masks can either be manufactured or homemade and should be a solid piece of material secured to the head with ties or loops. Masks must cover the nose and mouth of the wearer and should fit snugly against the face.
The following do not fulfill the requirements of this policy:
- Masks worn in a way that does not cover both the mouth and nose
- Face shields or goggles (face shields or goggles may be worn to supplement a mask that meets above required attributes)
- Scarves, bandanas, or ski masks
- Shirt or sweater collars (e.g., turtleneck collars) pulled up over the mouth and nose.
- Masks made from loosely woven fabric or that are knitted (i.e., fabrics that let light pass through such as mesh, fringe, or lace)
- Masks made from materials that are hard to breathe through (such as vinyl, plastic or leather)
- Masks containing slits, exhalation valves, or punctures
- Masks that do not fit properly (large gaps, too loose or too tight)
The Carter is a private museum and, as such, is permitted to make independent decisions on operational practices such as capacity and mask requirements. The Carter is proud to offer free access to American art, as we have done for the past 60 years, but our top priority is the safety and health of our community and staff. Based on guidelines from the CDC, face masks have been shown to effectively prevent the spread of COVID-19, so for our safety and that of our audiences we are recommending that masks be worn by staff and visitors over the age of 2 and for everyone to practice social distancing. Face masks are optional for fully vaccinated individuals.
The Carter has signage that encourages social distancing. This, along with the strategic placement of Gallery Associates, has created a low-touch and socially distant environment for staff and visitors.
The Carter reopened on June 19, 2020, with new protocols and procedures in place to protect the health and safety of our staff and community. In addition to taking the CDC guidelines and recommendations of health officials into consideration, the Museum consulted with local and national peer institutions to determine what measures and procedures would best protect visitors and staff. The Carter has implemented a range of safety and sanitation protocols, including frequently cleaning high-touch surfaces and offering a low-contact visitor experience facilitated by monitoring of visitor capacity and signage to encourage social distancing. We look forward to welcoming our community back safely and responsibly.
The Museum is taking a series of steps to ensure the health and safety of its staff and visitors such as encouraging the use of face masks, practicing social distancing (6 feet apart), frequent cleaning of high-touch surfaces and offering a low-contact visitor experience.
The Carter has implemented a series of new sanitation and cleaning procedures, which will be enacted consistently throughout all hours of operation. New cleaning procedures include increased frequency of cleaning and sanitizing high-touch areas and implementing new products with enhanced disinfectant mechanisms.
The health and safety of our visitors is a top priority. In addition to the implementation of new safety and sanitation protocols, the Carter has considered recommendations from the CDC and AAM regarding best practices toward establishing as safe an environment as practically possible.
The Carter plans to return to in-person events in September. Visit the Carter’s website and follow the Museum on social media for updates.
The Carter’s dining options and water fountains are currently closed in order to ensure a low-touch visitor experience. The Museum is working in consultation with peer institutions and public health officials to implement a protocol for the safe reintroduction of food services. In the meantime, we ask that visitors do not bring food or beverages inside the Museum.
The Museum Shop is currently open with additional safety protocols in place. Shop items are also available for purchase online.
Bag and Coat Check are available free of charge, and all lockers, keys, and coat hangers will be subject to increased cleaning and sanitation measures. Visitors may carry bags smaller than 11 x 15 inches, and both soft front-facing carriers and strollers are allowed throughout the museum. Backpacks are not permitted in the Museum galleries. Diaper bags designed as backpacks must be carried on the visitor’s side or on one shoulder, following standard museum protocol.
The Carter is offering tours, both in the Museum galleries and on-site at centers, for community centers this fall. We have distance learning opportunities available for student groups during the school year. To schedule a visit, go to cartermuseum.org/StudentTours. We also welcome everyone to experience the Carter’s digital programming, which can be found on the Events page, Facebook page, YouTube channel, and the Google Arts & Culture platform.